Must Read Entire Policy!

At J’Marie Wardrobe, we accept exchanges for the same item in a different size ONLY. Please read all steps carefully before requesting an exchange.
STEP 1: Request Your Exchange
    •    You have 48 hours after receiving your order to request an exchange.
    •    Email: jmariewardrobe@gmail.com with your exchange request.
    •    Include your order number, the size you received, and the size you would like to exchange it for.
STEP 2: Make Sure Your Item Qualifies
To be eligible for an exchange:
    •    Item must be unworn.
    •    All original tags must still be attached.
    •    Item must be in the same condition as received.
    •    You must email a picture of the item for approval.
Items that do not meet these requirements will NOT be accepted for an exchange.
STEP 3: Purchase Exchange Shipping
Once your exchange is approved, you must purchase Exchange Shipping directly through our website.
    •    Visit our website and go to the Products section.
    •    Look for the product with the picture labeled “Exchange Shipping.”
    •    Add it to your cart and complete your purchase.
    •    You also have the option to enter your newly requested size in the notes section when completing your purchase.
    •    Once your Exchange Shipping purchase is completed, your return shipping label will be sent to the email address provided on your order.
This fee covers:
    •    Your return shipping label
    •    New packaging materials
    •    Shipping your new size back to you
IMPORTANT: Your exchange will NOT be processed until Exchange Shipping has been purchased through our website.
STEP 4: Ship Your Original Item Back
    •    Once your return shipping label is sent, you have 48 hours to ship your item back.
    •    If your item is not shipped within 48 hours, your exchange request will be canceled.
STEP 5: Receive Your Exchange
    •    Once we receive your original item, our team will inspect it to ensure it meets all exchange requirements.
    •    Once your item passes inspection, we will process and ship your new size.
IMPORTANT: We do NOT ship exchange items before receiving and inspecting the original item.
FINAL REMINDERS
    •    Exchanges are for size changes of the same item ONLY.
    •    All exchange requests must be made within 48 hours of delivery.
    •    Exchange Shipping must be purchased before processing.
    •    Original items must be shipped within 48 hours of receiving your return label.
    •    All exchanges are subject to item inspection and size availability.
Thank you for shopping J’Marie Wardrobe! 🩷